GENERAL PRIVACY INFORMATION.
SCOPE
This Privacy Policy governs the processing of personal data carried out through the website www.hotelescaliforniasalou.com, owned by CALIFORNIA GARDEN, SA, as well as the processing derived from the services provided by:
• CALIFORNIA GARDEN, SA (hotel operation).
• PROMITEL, SL (operation of the aparthotel).
Each company is responsible for the processing of data related to the services it provides.
Who is responsible for processing your data?
I. HOTELS (CALIFORNIA GARDEN, SA).
Company Name of the Data Controller: CALIFORNIA GARDEN, SA
CIF: A43062983
Address: Autovía Tarragona - Salou, 13 43840 Salou (Tarragona)
Contact our Data Protection Officer
Ms. Natalia Monreal Miguel- Autovía Tarragona - Salou, 13 43840 Salou (Tarragona) –administracion-direction@hotelcaliforniagarden.com.
II. APARTHOTEL (PROMITEL, SL).
Company Name of the Data Controller: PROMITEL, SL
CIF: B50577501
Address: Prat d'en Carbó, 1 43840 Salou (Tarragona)
Contact our Data Protection Officer
Ms. Natalia Monreal Miguel- Autovía Tarragona - Salou, 13 43840 Salou (Tarragona) –administracion-direction@hotelcaliforniagarden.com.
For what purpose(s) do we collect your data?
In accordance with current regulations, CALIFORNIA GARDEN, SA and PROMITEL, SL only collect data strictly necessary to offer the services derived from their activity and other services, procedures and activities attributed by law.
On this website, the personal data provided by users is processed for the following purposes:
- Handling inquiries and communications: Responding to questions and requests for information. Legal basis: user consent.
- Sending commercial communications: Information about services, offers or news. Legal basis: consent.
- Reservation management: Processing of hotel or aparthotel reservations. Legal basis: execution of a contract and pre-contractual measures.
- Execution of accommodation contracts: Administrative, accounting and operational management of stays. Legal basis: execution of the contract.
- Relations with suppliers and collaborators. Legal basis: contract execution.
- Human resources and selection processes. Legal basis: consent and execution of pre-contractual measures.
- Video surveillance: Security of people and property. Legal basis: public interest.
It is reported that no automated evaluations will be carried out, nor will user profiles be created.
We also inform you that the information in the databases may be used for the identification of Users and for carrying out statistical studies.
How long do we keep your personal data?
The data will be retained:
• For as long as necessary to fulfill the purpose for which they were collected.
• As long as a contractual or commercial relationship exists.
• For the applicable legal retention periods.
• Until the user withdraws consent, when the treatment is based on it.
To whom will your data be communicated?
The data may be communicated to:
a. PROMITEL, SL when the user makes a reservation or contract related to the aparthotel.
b. Data processors: Third parties that provide services to CALIFORNIA GARDEN, SA or PROMITEL, SL, such as:
• ICT Services
• Web hosting
• Systems maintenance
• Booking management platforms
• Technical support and applications
They are all subject to processing agreements according to art. 28 GDPR.
CALIFORNIA GARDEN, S.A. will collaborate to ensure that third parties comply with current legislation, although the responsibility will be enforceable against said third parties.
CALIFORNIA GARDEN, SA does not sell, rent or transfer the personal data of Users of this Website, except when necessary for the provision of the service itself.
The website may in the future contain links, applications, or functionalities shared with third parties, such as social networks or online communication systems. CALIFORNIA GARDEN, SA will not be responsible for information that may be collected through these third-party applications, functionalities, or social networks, as it has no management or control over them. Therefore, the legal notices and privacy policies of the third-party websites or similar platforms will apply.
What are the rights of Users who provide us with their data?
Users may exercise, with respect to the data collected as described in point one, the rights recognized in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), and in particular the rights of portability, access, rectification, erasure and restriction of processing.
The rights mentioned in the previous paragraph may be exercised by each User by means of a written and signed request, accompanied by a photocopy of ID card or passport, to the following address of each Data Controller:
A. FOR HOTELS:
CALIFORNIA GARDEN, SA
Tarragona - Salou Highway, 13 43840 Salou (Tarragona)
administration-direction@hotelcaliforniagarden.com
B. FOR THE APARTHOTEL:
PROMITEL, SL
Prat d'en Carbó, 1 43840 Salou (Tarragona)
administration-direction@hotelcaliforniagarden.com
Users are also informed that they may withdraw their consent for the processing of their data at any time, and that they may file a complaint with the Supervisory Authority (Spanish Data Protection Agency) if they deem it appropriate.
REPORTING INCIDENTS AND IRREGULARITIES.
In the event of any conduct or situation that could potentially cause an incident or irregularity of any kind, please contact administracion-direccion@hotelcaliforniagarden.com
USER COMMITMENT TO HAVE THEIR DATA REGISTERED IN A PROCESSING PROCESS
CALIFORNIA GARDEN, SA recommends that, before entering data on any of the data collection forms on this website, you carefully read the legal notice, Cookies policy and privacy policy.
In any case, the User is responsible for the authenticity of the data provided, ensuring it is accurate, current, and complete for the purpose for which it is provided, and assumes responsibility for any damages, both for lost profits and consequential damages, that may arise from inaccuracies or falsehoods. Furthermore, if the data provided in the corresponding forms belongs to a third party, the User is solely responsible for obtaining the third party's consent and informing them about the aspects covered in this Legal Notice and Privacy Policy.
USER RESPONSIBILITY FOR USE AND CONTENT.
Access to this website and the use of the information and content contained therein is the sole responsibility of the user. Therefore, the use of the information, images, content, and/or products described and accessible through this website is subject to applicable national and international laws, as well as the principles of good faith and lawful use by users, who are fully responsible for such access and proper use. Users are obligated to make reasonable use of the services and content, acting in good faith and respecting current legislation, morality, public order, good customs, and the rights of third parties or the company itself, always keeping in mind the possibilities and purposes for which they are intended. CALIFORNIA GARDEN, SA assumes no responsibility, whether direct or indirect, for consequential damages or lost profits arising from the misuse of the services or content by users or third parties.
LSSI-CE INFORMATION
In compliance with the duty to provide information established in Article 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, we inform you that CALIFORNIA GARDEN, SA, with registered office at Autovía Tarragona - Salou, 13, 43840 Salou (Tarragona), the owner of the domain www.hotelescaliforniasalou.com, responds to communications from users and/or interested parties via the email administracion-direccion@hotelcaliforniagarden.com.
Any other commercial, mercantile, administrative or contracting activity for products and/or services is the responsibility of the aforementioned entity, owner of this domain.
INFORMATION ON THE USE OF OTHER WEBSITES AND SOCIAL NETWORKS
CALIFORNIA GARDEN, S.A. is only responsible for the content and management of the website it owns or for which it holds a similar right. Any other website, social network, or online information repository outside of this website is the responsibility of its rightful owners.
CALIFORNIA GARDEN, SA, regularly collaborates with different applications and web environments and always recommends that all users carefully read the corresponding legal notices and privacy policies before accessing these web environments and only access them once they have fully understood and accepted this legal text.
CALIFORNIA GARDEN, SA is committed to monitoring the content displayed on these social networks and will expel users who misuse them.
CALIFORNIA GARDEN, S recommends, following the instructions of the National Institute of Communication Technologies (INTECO) and the Spanish Data Protection Agency (AEPD), regarding the use of social networks or browsing in web environments, the execution of the following actions:
• All users are advised to use pseudonyms or personal “nicks” when operating on the Internet, allowing them to have a genuine “digital identity” that does not compromise the security of their personal and professional life.
• Users are advised to take special care when posting audiovisual and graphic content on their profiles, as in this case they may be putting the privacy and intimacy of people around them at risk.
• It is recommended to review and read both before and after user registration the general terms of use and the privacy policy that the platform makes available to you on the web.
• It is recommended to properly configure the privacy level of the user's profile on the social network, so that it is not completely public, but only those people who have been previously categorized as "friends" or "direct contacts" by the User have access to the information published on the profile.
• It is recommended to accept as contact only those people you know or with whom you have a prior relationship, not compulsively accepting all contact requests you receive and always investigating, whenever possible and necessary, who the person requesting contact through the social network is.
• It is recommended not to publish physical contact information in the user profile that allows anyone to know where you live, where you work or study daily, or the leisure places you usually frequent.
• Users of microblogging tools are advised to be especially careful when publishing information about their location at all times.
• It is recommended to use and publish only content for which you have sufficient intellectual property rights. Otherwise, the User will be committing a civil offense protected by national courts.
• Users are advised to use different usernames and passwords to log into the different social networks of which they are members.
• It is recommended to use passwords with a minimum length of 8 characters, alphanumeric and with uppercase and lowercase letters.
• All users are advised to have antivirus software installed and properly updated on their computers.
• You should read all the information on the website. It explains who owns the website and the purpose for which the data is requested.