RESPONSIBILITY FOR CONTENTS AND COMMERCIAL OFFERS
HOTELES CALIFORNIA Y APARTAMENTOS, is the trademark of CALIFORNIA GARDEN, SA with tax number A43062983 and PROMITEL, SL, with tax number B50577501, registered in the Trade Register of Tarragona, volume 468, book 376, 3rd section, folio 146, page 5433, 1st entry. Mercantile Registry of Zaragoza, volume 1577, book 0, folio 224, page Z12639
HOTELES CALIFORNIA Y APARTAMENTOS acts as the holder, driving force behind and manager of the contents of this website. Hotel California Garden registry number 634 in the Tourism Register of Catalonia. Hotel California Palace registry number 797 in the Tourism Register of Catalonia. Apartamentos California registry number ATT 2 in the Tourism Register of Catalonia. Any other commercial, advertising, business, administrative or goods and/or service contracting activity is the sole and exclusive responsibility of the aforementioned companies, which are the owners of this domain and operate under the brand name HOTELES CALIFORNIA Y APARTAMENTOS, attending to commercial matters at the following address: Autovía Salou - Tarragona 13, 43840, Salou (Tarragona) CONCEPT OF USER The use of the website attributes the condition of User, and implies the full and unreserved acceptance of each and every one of the provisions of this Legal Notice in the version published by HOTELES CALIFORNIA Y APARTAMENTOS at the time when the User accesses the website. Consequently, the User must read this Legal Notice carefully each time they intend to use the website, as it may have changed.
INFORMATION ABOUT LINKS
HOTELES CALIFORNIA Y APARTAMENTOS is not responsible for websites that are not its own and which can be accessed via links or any content made available by third parties. Any use of a link or access to a website not owned by HOTELES CALIFORNIA Y APARTAMENTOS is at the user's own discretion and risk and HOTELES CALIFORNIA Y APARTAMENTOS does not recommend or guarantee any information obtained through a link outside the HOTELES CALIFORNIA Y APARTAMENTOS website and will not be liable for any loss, claim or damage arising from the use or misuse of a link, or information obtained through it, including other links or websites, from any interruption in service or access, or from any attempt to use or misuse a link, either when connecting to the HOTELES CALIFORNIA Y APARTAMENTOS website or when accessing information from other websites from the HOTELES CALIFORNIA Y APARTAMENTOS website.
This website may be using cookies on some pages. The purpose of these cookies is to improve the service they offer their customers and our visitors. Cookies are small data files that are generated on the user's computer and that allow the following information to be obtained: * Last date and time the user visited the website. * Design of the content that the user chose on their first visit to the website. * Security elements involved in controlling access to restricted areas. DISCLAIMER AND LIMITATION OF LIABILITY The information and services included in or available through the website may include inaccuracies or typographical errors. Changes are periodically made to the information contained. HOTELES CALIFORNIA Y APARTAMENTOS may make improvements and/or changes to the services or content at any time. HOTELES CALIFORNIA Y APARTAMENTOS has obtained the information and materials included in the website from sources considered reliable. However, although the corresponding measures have been taken to ensure that the information contained is correct, it is not guaranteed to be accurate and up to date. You are also warned that the contents of this website have two purposes, one being to provide information about the quality, situation, services and prices and the other being to sell products in accordance with this legal notice and the other legal texts on this website.
INFORMATION ABOUT THE EXEMPTION OF ALL RESPONSIBILITY DERIVED FROM A TECHNICAL FAILURE AND CONTENT
HOTELES CALIFORNIA Y APARTAMENTOS declines any responsibility in the event of interruptions or malfunctioning of the services or content offered on the Internet, whatever the cause. Likewise, HOTELES CALIFORNIA Y APARTAMENTOS is not responsible for network failures, business losses as a result of such failures, temporary suspensions of electricity or any other type. HOTELES CALIFORNIA Y APARTAMENTOS does not represent or guarantee that the services or content will be uninterrupted or error-free, that defects will be corrected, or that the service or the server that makes it available are free of viruses or other harmful components. However, HOTELES CALIFORNIA Y APARTAMENTOS makes every effort to prevent such incidents. If the User makes certain decisions or takes certain actions based on the information included in any of the websites, it is recommended that the information received be verified with other sources.
INDUSTRIAL AND INTELLECTUAL PROPERTY
The contents provided by HOTELES CALIFORNIA Y APARTAMENTOS and the contents sent into the network through its web pages constitute a work in the sense of intellectual property law and are therefore protected by applicable international laws and conventions. Any form of reproduction, distribution, public communication, transformation, disposal and, generally, any other act of public exploitation referring both to the web pages and to their contents and information is prohibited without the express and prior written consent of HOTELES CALIFORNIA Y APARTAMENTOS. Consequently, all the contents shown in the different websites and especially, designs, texts, graphics, logos, icons, buttons, software, commercial names, brands, industrial drawings or any other signs susceptible to industrial and commercial use are subject to the intellectual and industrial property rights of HOTELES CALIFORNIA Y APARTAMENTOS or of third-party owners who have duly authorised their inclusion in the different websites. The contents, images, forms, opinions, indexes and other formal expressions that are part of the web pages, as well as the software necessary for their operation and visualisation, also constitute a work in the sense of Copyright and are therefore protected by the applicable international conventions and national legislations in the matter of Intellectual Property. Failure to comply with the above implies the committal of serious illegal acts and their punishment by civil and criminal law. Any act by virtue of which the Users of the services or contents may exploit or commercially, directly or indirectly, in whole or in part, use any of the contents, images, forms, indexes and other formal expressions that form part of the web pages without the prior written permission of HOTELES CALIFORNIA Y APARTAMENTOS is prohibited. Specifically, and without being exhaustive, any acts of reproduction, distribution, exhibition, transmission, retransmission, broadcast in any form, storage on physical or logical supports (for example, diskettes or hard disks of computers), digitalisation or making available from databases other than those belonging to those authorised by CALIFORNIA GARDEN S.A y PROMITEL S.L. are prohibited, as well as their translation, adaptation, arrangement or any other transformation of such opinions, images, forms, indexes and other formal expressions that are made available to Users through the services or contents, insofar as such acts are subject to the applicable legislation on intellectual and industrial property or image protection. HOTELES CALIFORNIA Y APARTAMENTOS is free to limit access to the website pages, and the products and/or services offered therein, as well as the consequent publication of the opinions, observations, images or comments that Users may send by e-mail. HOTELES CALIFORNIA Y APARTAMENTOS, to this end, may establish, if it considers it appropriate, and not precluding the sole and exclusive responsibility of the Users, the necessary filters in order to prevent contents or opinions considered racist, xenophobic, discriminatory, pornographic, defamatory or that in any way promote violence or the dissemination of clearly illicit or harmful contents from being sent to the Web via its websites. Unless Users express otherwise in a certain and unmistakable way, in the cases made possible by the nature of the services or contents, when they send suggestions, observations, opinions or comments by means of the electronic mail service to the web pages of the suggestions department of HOTELES CALIFORNIA Y APARTAMENTOS, they are understood to authorise HOTELES CALIFORNIA Y APARTAMENTOS for the reproduction, distribution, display, transmission, retransmission, broadcasting in any format, storage on hardware or software (e.g., computer diskettes or hard disks), digitisation, making available from databases belonging to HOTELES CALIFORNIA Y APARTAMENTOS, translation, adaptation, arrangement, or any other transformation of such observations, opinions, or comments, for the entire duration of the copyright protection provided by law. Likewise, it is understood that this authorisation is given free of charge, and that, by the mere fact of sending such observations, opinions or comments by e-mail, the Users decline any remuneration claim from HOTELES CALIFORNIA Y APARTAMENTOS. In accordance with the previous paragraph, HOTELES CALIFORNIA Y APARTAMENTOS is also authorised to modify or alter such observations, opinions or comments, in order to adapt them to the needs of the editorial format of the web pages, without this being understood in any way to be a violation of any of the moral faculties of copyright that the Users may have over them. Any technical, logical or technological resources by virtue of which a third party may directly or indirectly, with or without profit, benefit from each and every one of the contents, forms, indexes and other formal expressions that form part of the web pages, or from the effort made by HOTELES CALIFORNIA Y APARTAMENTOS for their operation, are prohibited. In particular, any link, hyperlink, framing or similar link that may be established towards the web pages of HOTELES CALIFORNIA Y APARTAMENTOS is prohibited without the prior, express and written consent of HOTELES CALIFORNIA Y APARTAMENTOS. Any transgression of the provisions of this point will be considered a violation of the legitimate intellectual property rights of HOTELES CALIFORNIA Y APARTAMENTOS on the web pages and all the contents of the same. HOTELES CALIFORNIA Y APARTAMENTOS will not assume any responsibility for consequences derived from the conducts and actions mentioned above, just as it will not assume any responsibility for the contents, services, products, etc., of third parties that can be accessed directly or through banners, links, hyperlinks, framing or similar links from the websites of HOTELES CALIFORNIA Y APARTAMENTOS.
Responsibility for the processing of personal data:
The controller of personal data is the natural or legal person, public authority, service or other body which solely or jointly with others determines the purposes and means of the processing.
In this case, the controller details are as follows:
Identity: CALIFORNIA GARDEN S.A and PROMITEL S.L
Tax number: A-43062983 and B50577501
Postal address: Autovía Tarragona Salou No. 13
Phone: +34 977 38 11 00
E-mail address: email@example.com
The company has a data protection officer with email: firstname.lastname@example.org
CALIFORNIA GARDEN S.A and PROMITEL S.L as those responsible for the data and the website, in accordance with current legislation, and specifically, with the provisions of Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), as well as with Law 34/2002 of 11 July, on the Services of the Information Society and Electronic Commerce (LSSICE), inform you that we have implemented appropriate technical and organisational measures, in keeping with the state of the art and the cost of their implementation with respect to the risks and the nature of the personal data processed, to guarantee and protect the confidentiality, integrity and availability of your personal data.
Personal data is any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or one or more factors specific to that person's physical, physiological, genetic, mental, economic, cultural or social identity.
There is a wide variety of information that is considered personal data, for example, name, contact information, identification number, computer IP, etc.
For further information, please consult the Spanish Data Protection
Agency(https://www.agpd.es) website or the Catalan Data Protection Authority(https://apdcat.gencat.cat/) website, among others.
Processing of personal data:
Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, limitation, erasure or destruction of data shall be considered a processing operation.
Purpose of data processing:
For what purpose do we process your personal data?
The personal data provided by the data subjects will be used exclusively for the following purposes:
- Booking, registration and contracting of products: To manage and execute the provision of the services and/or products contracted or requested by the data subjects, as well as the necessary steps to carry out the contractual relationship with the data subject, which includes informing, processing, managing, modifying and any other operation that is necessary for the management of their booking or purchase, as well as the subsequent billing and charging.
Usage analysis can be performed based on the purchase and booking history of a single data subject, without automated decisions having legal effects in any case.
- Register of travellers' entries in hotel and catering establishments: To collect, manage and send the information established by the legal regulations in force regarding the registry book of travellers in hotel establishments.
- Consultations: To attend, answer and follow up the consultations and requests made by the data subjects and/or provide information requested by the user.
- Access to the private "My booking" area: To manage the registry and allow access to the information on the website regarding the status of your booking, as well as the general administration of the account, allowing the data thereof to be modified, maintained, controlled, managed or cancelled, if you have registered as a user.
- Advertising of own products and services: To send commercial advertising communications (newsletters) related to our products and services by any means (e-mail, post or telephone), with promotions and discounts, invitations to events organised by the company, etc. if the data subject has accepted and consented to the sending of commercial communications by registering and subscribing to the Newsletter.
- Completion of unfinished bookings: To contact the user by any means (email or telephone) if the booking has not been completed, in order to find out why not.
- Employment exchange: To assess and manage your curriculum vitae and the academic and professional data you have provided us with, for the selection processes you have registered for or those that fit your professional profile, and to carry out the necessary actions for the selection and contracting of personnel, including contacting you to provide further information or to arrange an interview, if the data subject has registered on the form to work with us and/or has provided us with their curriculum vitae.
- Statistics: To carry out market studies and statistics of our products and services, without making decisions in an automated way in any case.
The company informs you that it will not process your personal data for any other purpose except those listed in this section, except in cases where there is a legal obligation or court order.
Your personal data will not be subject to decisions based on automated processing that entails legal effects for the data subject.
How long will we keep your personal data?
The personal data you have provided will be kept for the time needed to give the requested or contracted service, and up to a maximum of 5 years from the last confirmation by you of the existence of interest in our keeping your data.
This does not preclude a possible longer retention for the purposes of eventual compliance with legal obligations and for the exercise and monitoring of legal and judicial actions that may be relevant.
After the above-mentioned periods, the personal data will be deleted.
Legitimacy for the processing of your data
Likewise, the legitimacy for the processing of your data for each of the purposes of the processing of personal data identified above is detailed below:
-Booking, registration and hiring of products: The legal basis for the processing of your personal data is the contractual and, where appropriate, pre-contractual relationship established between the parties for the carrying out of the services and/or products contracted or requested by the data subjects and specifically for the carrying out of the booking made by you of the services and products of our establishment, according to the terms and conditions set out in the Contracting Terms and Conditions section, as well as compliance with the corresponding commercial, tax and accounting obligations. This is based on the provisions of Article 6.1 (a) and (b) of the GDPR.
Any refusal to provide the personal data requested for the booking will therefore make it impossible to carry out the contract or the bookings requested. For further information on contracting our products and services, please consult the Contracting Terms and Conditions section. Once the booking has been made, the data subject will receive a confirmation e-mail with the details.
-Register of travellers' entries in hotel and catering establishments: The legal basis for the processing of your personal data is the legal obligation established in this respect for the collection, management and referral to the competent law enforcement agencies established in Organic Law 4/2015 of 30 March on the Protection of Public Safety and other implementing regulations. This is based on the provisions of Article 6.1(c) of the GDPR.
Any refusal to provide the requested personal data will therefore make it impossible to stay in the establishment.
-Consultations: The legal basis for the processing of your personal data is the possibility to freely answer queries raised by the data subjects. This processing is carried out on the basis of the provisions of Article 6.1 (a) and (b) of the GDPR.
-Access to the private "My booking" area: In the event that the data subject has registered as a user in order to access, consult, modify or cancel the status of "My booking" from the website, the legal basis for the processing of their data is the contractual or pre-contractual relationship between the parties and to allow access to the information on the website regarding the status of their booking, as well as modify the data of such booking or cancel it, in the case that the data subject has registered as a user, as well as their acceptance and free and express consent to process their data. This treatment is lawful on the basis of the provisions of Article 6.1 (a) and (b) of the GDPR.
Refusal to provide the requested personal data will make it impossible to access such information from the website.
-Advertising of own products and services: If the data subject has ticked the box to accept the reception of commercial advertising communications (newsletters), the legal basis for sending advertising on products and services is the data subject’s own free and express consent, which can be withdrawn at any time, without the withdrawal of consent for this purpose conditioning the execution of the room booking contract, if applicable. This processing of personal data is based on the provisions of Article 6.1(a) of the GDPR.
All refusal to provide the requested personal data will therefore make it impossible to subscribe to the newsletter or receive commercial communications with information on our products or services.
We inform you that you have the right to withdraw your consent to this processing at any time, without this affecting the lawfulness of the processing based on the consent prior to withdrawal. If you wish to withdraw your consent, please refer to the section "Rights of data subjects".
We inform you that you have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing based on the consent prior to withdrawal. If you wish to withdraw your consent, please refer to the section "Rights of data subjects".
-Completion of unfinished bookings: The legitimacy to process the data in this case is the acceptance and express consent by the data subject of this treatment so that the company can contact the data subject if there has been a technical incident at the time of booking or contracting. This processing of personal data is based on the provisions of Article 6.1 paragraph a) of the GDPR.
Any refusal to provide the personal data requested for the booking will therefore make it impossible to carry out and conclude the contract or the bookings requested.
-Employment exchange: If the data subject has registered on the form to work with our company and/or has provided us with their curriculum vitae, the legal basis for the processing of their data is their free acceptance and consent to the processing of their personal data and the evaluation and management of their job application, all on the basis of the provisions of Article 6.1(a) and (b) of the GDPR.
Refusal to provide the personal data requested will make it impossible to manage and process their application.
-Statistics: The legitimacy to process data for market research and statistics of our products and services, without in any case taking decisions in an automated manner with legal effects for the data subject, is the free acceptance and consent of this treatment by the data subject, based on the provisions of Article 6.1 paragraphs a) of the GDPR.
We inform you that you have the right to withdraw your consent to this processing at any time, without this affecting the lawfulness of the processing based on the consent prior to withdrawal. If you wish to withdraw your consent, please refer to the section "Rights of data subjects".
Recipients of data transfers or assignments
Your personal data will be passed on to other companies of the business group (CALIFORNIA GARDEN S.A and PROMITEL S.L) for purposes related to the processing of personal data of customers or users.
For the best performance of the requested services, we provide certain data to data managers with whom we have signed the corresponding contracts on data protection. In these cases, the data provided are only those strictly necessary for the specific activity to be carried out. By way of example, the services that can be contracted out to data managers are listed as computer service providers, security companies, tax, legal or judicial advice, etc. The above list is provided as an example, and the company may use services from companies belonging to other sectors of activity in order to provide quality services. Outside these cases, no transfer or communication of data is planned either within or outside the EU.
Information will also be provided to third parties in cases where this is mandatory under current regulations or when required by the courts (public administrations, courts and tribunals, law enforcement agencies, tax authorities, etc.)
Rights of the data subjects
We inform you that as a data subject you are entitled to the following rights:
-Right of access: any person has the right to know and obtain information about the personal data we process.
-Right of rectification: the data subjects have the right to request the rectification, supplementation and/or correction of inaccurate, incorrect or incomplete data.
-Right to erasure (also known as "right to forget"): the data subjects, if they consider it appropriate, shall have the right to request the deletion of personal data concerning them, inter alia, when the data are no longer necessary for the purposes for which they were collected.
-Right of cancellation: data subjects may request the cancellation of their data.
-Right to object: data subjects may object to the processing of their data for marketing purposes, including profiling, and in the other cases set out in Article 21 of the GDPR. At your request, the company will stop processing the data, except for legitimate compelling reasons or to exercise or defend possible claims.
-Right to limit processing: in certain circumstances provided for in Article 18 GDPR, data subjects may request that the processing of their data be limited. In this case, we will only keep them to exercise or defend claims. In particular, data subjects have the right to limit processing in cases where:
-The data subject contests the accuracy of the personal data, for a period enabling the person responsible to verify the accuracy of the data;
-The processing is unlawful and the data subject opposes the deletion of the personal data and instead requests the limitation of their use;
-The controller no longer needs the personal data for the purposes of the processing, but the data subject needs them for the formulation, exercise or defence of complaints;
-The data subject has objected to the processing of their personal data on grounds relating to their particular situation, on the basis of the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or the processing is necessary for the fulfilment of a legitimate interest pursued by the controller or by a third party, while it is checked whether the legitimate interests of the controller prevail over those of the data subject.
-Right to the portability of data: data subjects have the right to obtain their personal data in a structured format for common use and mechanical reading, for the purpose of transferring it to another controller, in the terms of Article 20 of the GDPR.
-Right not to be subject to automated individual decisions: data subjects have the right not to be subject to a decision based on automated processing of their data which produces legal effects.
-Right to withdraw consent: data subjects have the right to withdraw consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out before the withdrawal of consent. To withdraw your consent to the sending of commercial communications for our products and services, please see the section "How can you exercise your rights? You can also unsubscribe directly each time you receive a commercial communication by email. email@example.com
Data subjects can obtain additional information about their rights on the Spanish Data Protection Agency (http://www.agpd.es) website or on that of the Catalan Data Protection Authority (http://apdcat.gencat.cat/)
How can you exercise your rights?
You can exercise your rights by sending a letter to the postal address (Autovia Tarragona Salou No. 13, 43840, Salou (Tarragona)) or to the e-mail (firstname.lastname@example.org), with the subject "Personal Data" attaching a photocopy of your identity card or any similar means established by law.
What complaint procedures are available to you?
If the data subject considers that their rights have not been adequately addressed, the data subject is entitled to file a complaint with the Spanish Data Protection Agency or any competent supervisory authority.
Information processed. What categories of personal data do we process?
Our company may process the following categories of personal data:
- Identification data: name and surname, identification number, country, etc.
- Postal or electronic addresses and telephone number.
- Economic and financial information, for the booking management and subsequent billing and charging for the requested service.
- Data relating to the products and services contracted (hotels booked, frequency, length of stay, hotels booked in advance, etc.)
- Identification codes or passwords, if you have registered as a user in the "My booking" section of the website or in the "Club".
- Academic data and employment information, should you have decided to apply for a job offer or send us your curriculum vitae.
- Web site browsing data. For more information, see the section on Cookies.
No specially protected data or special categories of data are processed.
The categories of data subjects whose personal data we process a priori are those interested in our company's products and services, as well as in contracting or booking them. People who register with the job centre or send in their curriculum vitae will also be considered data subjects.
The data subject guarantees that the personal data provided are true and is responsible for informing the company of any modification or error in them, responding for the truthfulness and accuracy of the data provided at all times.
Personal data we collect automatically
When the data subject visits our web pages we automatically collect certain information, even if no reservation or booking is made in the end. This information may include their IP address, the date and time they access our services, information about their hardware, software or Internet browser use, their language selection and more.
This information allows us to improve the services and the user experience on the website, and to identify possible fraudulent uses and possible attacks on the security of the website, as well as to produce statistics on the use and effectiveness of the website. Unless a use that is fraudulent or against the security of the website is detected, these data will not be kept. Under no circumstances will automated decisions with legal effect for the user be taken on the basis of this information.
For more information, see the section on Cookies.
Whenever the data subject makes a booking or hires a service or product, an e-mail will be sent to them to confirm the booking or hire, with information about it. We may also contact the data subject to inform them of any changes or developments related to it.
On the other hand, the company may send commercial notifications related to the products or services it offers provided that the data subject has expressly and specifically consented to this by validating the box provided for this purpose or by means of any statement of express consent to this end.
The data subject may withdraw their consent to receive any type of commercial communication at any time by sending a notice under the terms set out in the section "Rights of data subjects". This possibility will also be offered to the data subject in each commercial notification received via e-mail.
Communication of data by minors
The services offered through the website are only available to adults. Therefore, those who fail to meet this condition should refrain from providing personal information on the website.
Links to third party websites
Our company uses the social networks to publicise its services and products and to share information and experiences with its users and followers.
Questions and doubts